Accidents happen when you least expect them, and this can sometimes leave one stranded on the side of the road. The last thing you need is to pay an arm and a leg for roadside assistance when you’re already facing the financial burden of repairing your car. Call Assist is an emergency roadside assistance service that provides relief for car owners in such moments. Like any other service, there are cases where customers don’t get what they paid for, which necessitates Call Assist refunds.
This article seeks to explore Call Assist refunds, why they may be required, and how to go about getting one.
What is Call Assist?
Call Assist is a UK based company that provides roadside assistance round the clock. When you sign up with Call Assist, you will have access to services like towing, tire change, lockout service, battery jump start, and fuel delivery. Their services are flexible and cater to different types of vehicles, from motorbikes to commercial vehicles.
Call Assist has multiple packages that you select based on your driving habits and vehicle type. These packages cover different parts of the UK, and you can choose the package which your vehicle requires. Another benefit of Call Assist is that they offer a “pay and claim” system where a customer pays for their own breakdown services and then claims the money back from Call Assist.
Why would you need a Call Assist refund?
No one plans to pay for a service that doesn’t deliver as promised. Unfortunately, this happens even to the best of companies. Here are some scenarios that can lead to a Call Assist refund.
1. Call Assist Doesn’t Arrive
Call Assist promises to arrive within a specific timeline after a customer contacts them. But what happens when they don’t show up within the specified time? This could be due to various reasons, including human error. If this happens, it is well within your rights to ask for your money back.
2. Service Delivery is Subpar
When Call Assist comes to your rescue, you expect quality service that solves your problem. However, this may not always be the case. You could pay for a tire change only to discover that the technician didn’t fit the tire correctly, leading to further damage to your car.
3. Miscommunication
When you contact Call Assist, you expect them to understand the situation and provide the appropriate assistance. Miscommunication can occur, and this can lead to a number of issues. For example, you may have provided the wrong location details, leading to a delay in service delivery. In such cases, it is essential to ask for a Cal Assist refund.
How to get a Call Assist Refund
If you experience any of the above scenarios, you need to reach out to Call Assist for a refund. Here are the steps to take when requesting a refund from Call Assist.
1. Gather Your Evidence
The first thing you need to do is gather any evidence that supports your claim for a refund. This can include photos of the damage, complaints filed, and any other correspondence with Call Assist.
2. Contact Call Assist
Once you have your evidence, contact Call Assist’s customer service. Explain the situation in detail and ask for a refund. At this point, Call Assist may try to offer other remedies, but if you’re sure that a refund is what you’re after, stick to your guns.
3. Follow Up
If Call Assist agrees to refund your money, make sure you follow up to ensure that the money is credited back to your account within a reasonable time. Remember, companies can be slow when it comes to refunds, but following up can speed up the process.
When not to ask for a Call Assist Refund
There are times when you should not ask for a refund. These include;
1. When you’re at Fault
If an accident or breakdown occurs due to your negligence, you cannot request a refund from Call Assist. For example, if you run out of fuel or lock your keys in the car, you’re solely responsible for the cost of repair.
2. When you Have fallen outside the scope of the Package
Call Assist’s packages are tailored to specific regions and types of vehicles. If you venture outside your designated area or exceed the tonnage limit, you’re no longer eligible for the services.
Final Thoughts
Call Assist and other roadside assistance companies are meant to offer a safety net for car owners who face unexpected breakdowns. However, not all companies deliver on their promises, leading to requests for Call Assist refunds. If you find yourself in a position where you need to ask for a refund, follow the steps outlined above, provide evidence, and follow up to ensure prompt delivery.