Buying a new bathroom can be an exciting time, but sometimes things don’t always go to plan Perhaps the bathroom suite you ordered didn’t quite match your expectations, or there were issues with the delivery, or maybe the products you received were faulty or damaged In these cases, you will likely need to seek a refund from the retailer In this article, we will discuss how to obtain a Sanctuary Bathrooms refund and what you need to be aware of during the process.
Step One: Contact Sanctuary Bathrooms
If you are unhappy with any aspect of your purchase from Sanctuary Bathrooms, the first step is to contact their customer service team You can email them at sales@sanctuary-bathrooms.co.uk or call 03337729828 It’s essential to provide as much information as possible about your order, including your order number, the specific items you are returning, and the reasons for the return The more detail you can provide, the smoother the process should be.
Sanctuary Bathrooms is a UK-based company, and their customer service team is available Monday to Friday from 9 am to 5 pm They aim to respond to all enquiries within 48 hours and offer a returns policy of 14 days from the date of delivery.
Step Two: Returning the Products
If you have followed the initial step and have received confirmation from Sanctuary Bathrooms that you can return the products, you will then need to package them securely and arrange for a courier to collect them.
It’s worth noting that you will be responsible for the cost of returning the products unless they are faulty or damaged In cases where the goods are damaged or faulty, Sanctuary Bathrooms will arrange and pay for collection and return of the products The aim is to make the returns process as hassle-free as possible and help customers avoid stress and inconvenience when things don’t go as they should.
Step Three: Refund Process
Once Sanctuary Bathrooms has received your returned products, they will typically process the refund within 14 days Refunds will be made to the original payment method you used when making the purchase.
It’s important to check your account regularly during the refund process to ensure there are no delays or issues If you have any concerns or queries, you can contact the customer service team for help and advice.
Reasons for Refund
Sanctuary Bathrooms offers refunds in situations such as:
1 Sanctuary Bathrooms refunds. The product is faulty or damaged
If you receive a faulty or damaged product, it’s essential to inform Sanctuary Bathrooms as soon as possible They will typically ask for evidence of the damage, such as photographs, and guide you through the return process.
2 Incorrect Products Delivered
If Sanctuary Bathrooms delivers the wrong products, you have the right to return them and receive a full refund or replacement You should inform them of the issue within 14 days of delivery.
3 Change of Mind
If you have a change of mind about the products you have purchased and have not used them, you have the right to return them within 14 days of delivery In this case, you will need to package the products securely and pay the return shipping costs.
Conclusion
Refunds can be a stressful and frustrating process, but Sanctuary Bathrooms aims to make the process as smooth and hassle-free as possible They have a dedicated customer service team available to help guide customers through the returns process and offer a 14-day returns policy It’s important to provide as much detail as possible about your order, the specific items you are returning and the reasons for the return to ensure the process runs smoothly.
If you are unhappy with your purchase from Sanctuary Bathrooms, contact their customer service team and remember to have your order number, specific product details and reasons for the return to hand Ensure that you follow the returns process carefully and wait for confirmation of your refund.
Remember that with Sanctuary Bathrooms, you are entitled to a refund in situations such as faulty or damaged goods, incorrect products delivered, or even when you have a change of mind The key is to follow the appropriate procedure and contact their customer service team if you encounter any issues along the way.